Frequently Asked Questions

Yes.
Safeguard, Safeguard Ultimate and Caravan warranties have an unlimited number of claims for listed covered components up to maximum limits. Please refer to the Product Disclosure Statement and Policy Wording related to your warranty. Silver, Gold, Titanium and Platinum warranties have an unlimited number of claims for covered components however the total value of all claims is limited up to the purchase price of the vehicle. Please refer to your Warranty documentation for further details.

Yes, as summarised below.

Dealer issued warranties (Silver, Gold, Titanium and Platinum) are transferrable to a new owner in the event you sell the vehicle privately, providing all terms and conditions stated in your specific Warranty Contract and Terms and Conditions are met. To transfer the warranty to a new owner, download the relevant Transfer Ownership Form and forward to Presidian within seven days of the vehicle being sold. Please note a $75 transfer fee is payable. Warranties are not transferrable to another vehicle.

For general insurance warranties (Safeguard, Safeguard Ultimate and Caravan), transfers are subject to approval by the Insurer.

The Presidian-administered warranties are transferrable to a new owner if you sell the vehicle privately – provided all terms and conditions stated in your specific Product Disclosure Statement and Policy Wording are met. To request the transfer of the warranty to a new owner, download the relevant Transfer Ownership Form and forward to Presidian within 14 days of the vehicle or equipment being sold. Warranties are not transferrable to other vehicles or equipment.

If you have lost or need a replacement Product Disclosure Statement or Warranty Contract, please contact us.
If you need to update any of your personal details don’t hesitate to contact us.

Servicing is an important part of keeping your vehicle running smoothly and helping to reduce the risk of a breakdown. Depending on your chosen warranty, the Servicing Requirements section of the Product Disclosure Statement and Policy Wording for warranty insurance products or the Warranty Terms and Conditions for motor vehicle dealer issued warranties will inform you of how frequently your vehicle will need to be serviced to maintain your warranty coverage. Should servicing not be carried out in line with the applicable terms of the warranty insurance policy or the terms and conditions for dealer issued warranties, your cover may end and a claim may not be approved. Please refer to the section on Service Requirements in the Product Disclosure Statement and Policy Wording or in the Warranty Terms and Conditions for more information. 

You may cancel this Warranty Contract within the Cooling Off Period which is 30 days after the date of purchase and receive a full refund on the condition that a claim has not been paid. If you wish to cancel your Warranty Contract at any time or during the Cooling Off Period, you must notify Presidian in writing at the following address:

Presidian
PO Box 159,
Traralgon, Victoria 3844
Or by email at cancellations@presidiangroup.com.au

Presidian can also be contacted by telephone on 1300 092 882.

You are entitled to a refund calculated on a pro-rata basis if your vehicle has been stolen, written off or repossessed.

Your Warranty is not refundable if you change your mind unless you cancel it within the Cooling Off Period (30 days following the purchase). Under the Australian Consumer Law you may be entitled to a refund if the Warranty is not fit for the purpose for which it has been sold to you or if the services provided under the Warranty are not delivered to you with due care and skill.

You are entitled to a refund calculated on a pro-rata basis in the event that you cancel the Warranty Contract due to the Vehicle having been stolen, Written Off, Repossessed or if the Vehicle is traded into a Motor Dealer. In order to obtain the refund you must provide Presidian with reasonable proof that the Vehicle has been stolen, Written Off, Repossessed or Traded In at the same time that you advise Presidian in writing that you wish to cancel the Warranty Contract. 

An amount equal to any amount paid to you for a claim under the Warranty Contract will be deducted from the pro-rata refund. A cancellation fee of $110 including GST may apply.

Please refer to your Warranty Terms and Conditions for all information regarding refunds and cancellations. . 

A dealer issued warranty is issued by your Motor Vehicle dealer. A general insurance warranty is issued and underwritten by an insurer. Premiums, covered components and claim limits differ across different products. Your Motor Vehicle dealer will be able to share with you the Product Disclosure Statement and Policy Wording for insurance warranties or the Warranty Terms and Conditions for a dealer issued warranty that you may wish to consider purchasing.

Our general insurance warranty products are issued and underwritten by Virginia Surety Company Inc (Insurer) under the Australian Financial Services License (AFSL) No. 245549. Coverforce Insurance Broking Victoria Pty Limited AFSL No. 345986 (Coverforce) has a binding authority with the Insurer to act as its agent for the purpose of issuing policies.

Due to this arrangement, it is necessary for us to keep separate record of calls and enquiries that are received for these products.

For all enquiries about general insurance warranty products please call 1300 363 149.

For all enquiries about dealer issued warranty products please call 1300 092 882.

For Financial Gap Assist, Total Loss Protect and Loan Protection Insurance before accepting a payout from your comprehensive motor vehicle insurer please contact Coverforce on 1800 986 445 or email vic_claims@coverforce.com.au. They will talk you through the process.

If you sell your vehicle before the policy ends, you may be eligible for a pro-rata refund. Please contact Coverforce on 03 9864 4444 or email vic_info@coverforce.com.au for more information.

Coverforce has been appointed by ProRisk to distribute the vehicle finance products. Please contact Coverforce on 03 9864 4444 or email vic_info@coverforce.com.au if you have specific questions about your vehicle finance insurance.

To update the details for your vehicle finance insurance (Financial Gap Assist, Total Loss Protect and Loan Protection Insurance) please contact Coverforce on 03 9864 4444 or email vic_info@coverforce.com.au.

CONTACT US

Need to contact us regarding a claim, transfer form, service invoices or just have a general enquiry? We are here to help you. Simply submit your details and we’ll get back to you.